Thursday, April 16, 2026
No menu items!
Home Blog Page 2

How the National ICT Innovations Hub Is Rewriting Uganda’s Start-Up Playbook

 

How the National ICT Innovations Hub Is Rewriting Uganda’s Start-Up Playbook

World Business Journal talks to Flavia Opio, Team Lead of Innovations at the National ICT Innovations Hub, about the hub’s role in facilitating access to critical infrastructure for the start-up ecosystem, digital skills programmes, and the successful outcomes of the UJ-Connect Program.

What role does the National ICT Innovations Hub play in shaping the start-up ecosystem?

Our role is to improve access to infrastructure, a key component of the digital roadmap. Despite a strong entrepreneurial spirit, many start-ups struggle to survive beyond their first year due to a lack of access to infrastructure. To address this, the hub provides free co-working space, internet access, computers, and business advisory services. To date, we have supported 75 start-ups, resulting in the creation of nearly 600 jobs, with many achieving commercialisation.

We focus on digital skills training for entrepreneurs and school children, offering practical lessons and expos where successful founders teach skills like robotics and animation. Our mobile “DigiTrack”, equipped with 21 laptops, has trained over 5,000 individuals across 29 districts, primarily supporting blue-collar professionals in the informal sector.

The hub is also equipped with an IoT lab that has 3D printers for product design and AR/VR projects. To promote inclusivity, we are setting up regional hubs at Kabale, Soroti, and Muni Universities, and we are onboarding Gulu and Busitema Universities for further outreach. Our collaboration with Makerere University and the United Nations Development Programme (UNDP) ensures continuity, with a focus on training local trainers to continue these initiatives.

What results have emerged from the UJ-Connect programme?

We successfully matched 6 Ugandan ICT companies with 5 Japanese ICT companies, leading to project completions and requests for more partnerships. Under the entrepreneurship mentorship programme, 2 cohorts in mentorship have been concluded. The first cohort had 12 successful startups participate. Out of which four were awarded grants of up to $10,000 for their Proof of Concept pilot projects, and two were supported to attend the GITEX Dubai 2024 edition.

The programme includes a job-matching platform at https://bizlink.ict.go.ug/, where job seekers can register their skills and employers can post vacancies. Early registration is now open.

We are also engaging with the Philippines and plan to connect with Vietnam to promote BPO opportunities for our talented youth, while Team Europe’s initiatives with Estonia, Belgium, Germany, and Romania focus on digital skills and innovation.

What support do you offer for scaling mature start-ups?

We require a six-month business plan and conduct monthly pulse checks to track progress and challenges.

Start-ups incubate for about 9 months before transitioning to ICT SME status, where they receive subsidised workspace. About 52 start-ups have benefitted from this support, which improves credibility and helps attract clients from both the public and private sectors.

Why Uganda Could Become Africa’s Emerging BPO Hub: Shirley Gladys Nakyejwe Explains the Investment Opportunity

Why Uganda Could Become Africa’s Emerging BPO Hub: Shirley Gladys Nakyejwe Explains the Investment Opportunity

 

World Business Journal talks to Shirley Gladys Nakyejwe, Senior IT Officer and IP Specialist at the Ministry of ICT and National Guidance, about why investors should consider Uganda as an attractive destination for Business Process Outsourcing, the current state of the sector, and key infrastructure developments like the BPO Park in Entebbe that aim to create a supportive environment for this industry.

What makes the country an attractive destination for investors in Business Process Outsourcing (BPO)?

Our country is emerging as an attractive BPO destination in Africa, highlighted by the planned BPO park in Lunyo, Entebbe, approved by the cabinet and spearheaded by NITA-U. This initiative aims to create a supportive environment for BPO companies, offering incentives to attract investment and stimulate sector growth.

 The youthful workforce and high English proficiency, with over 70% of the population under 35, are eager to learn and innovate, making it ideal for call centres, software development, and global customer support. They adapt well to new challenges, further improving their suitability for these roles.

 We also have a robust pool of skilled graduates, with Makerere University alone producing over 10,000 graduates annually. With approximately 12 public universities and 40 private universities, this number ripples to approximately 114,000 graduates annually.

 The strategic time zone (EAT, UTC+3) enables seamless collaboration with Asian markets for overnight operations, aligns closely with European markets (1–2 hours ahead of CET) for real-time engagement, and supports flexible scheduling with the Americas, facilitating 24/7 global operations.

Government support through a dedicated BPO policy provides incentives for both foreign and local investors, addressing operational needs and encouraging investment. We also prioritise skilling, reskilling, and upskilling graduates to meet industry standards; we partner with institutions like the Uganda Institute of Information and Communications Technology (UICT) to develop essential soft skills.

 Finally, collaboration with development partners helps create business opportunities, connecting foreign investors with local partners for market expansion.

Which specific sectors or services are prioritised for BPO investments?

Our primary focus is on tech-driven BPO investments. The priority areas include software development, database management, and backend support for developers.

Given the interests of the young workforce emerging from universities, we are also focusing on graphic design and video solutions, which can be effectively executed remotely.

 How many BPO companies are currently operating in Uganda?

We have a BPO database tracking over 243 entities in Uganda, including companies and freelancers. Business Process Outsourcing (BPO) involves outsourcing non-core operations to third parties to enable organisations to focus on core functions.

A recent survey identified 50 active firms employing approximately 10,000 people. Some entities, like advertising agencies, may not recognise their outsourced services as BPO. To address this, we are raising awareness through the National BPO Publicity Campaign.



Inside Utel’s new partnership with Rowad Capital that could transform Uganda’s telecom industry

Inside Utel’s new partnership with Rowad Capital that could transform Uganda’s telecom industry

World Business Journal talks to Margaret Lutwama Mukiibi, Chief Operating Officer at Utel, about the next steps in the company’s implementation strategy after Rowad Capital’s stake acquisition, integrating and adopting financial technology, and the company’s primary focus for the next 12 months.

Following Rowad Capital’s $225 million acquisition of a 60% stake in Utel, what are the next steps in the company’s implementation strategy?

With the government retaining a 40% stake, we aim to uphold our commitment to serving national interests by ensuring affordable digital access for underserved populations.

This new ownership equilibrium will foster robust collaboration between public and private stakeholders. We anticipate that a new board of directors will assume their roles soon, paving the way for the first tranche of a $25M investment. This partnership is expected to disrupt the current telecom market duopoly, bringing innovation and competitive tension.

Our immediate focus will be on accelerating the deployment of 4G in Kampala and expanding nationwide, while upgrading the 2G network and preparing for future 5G scalability.

On customer acquisition, our strategy targets underserved segments, including youth, SMEs, and rural populations, supported by investments in Customer Relationship Management systems.

From an operational perspective, this partnership is anticipated to significantly improve our efficiency, allowing us to offer more competitive pricing for both voice and data services. We believe these efforts will drive substantial subscriber growth and transform the telecom industry landscape.

 What are UTEL’s plans for integrating and adopting financial technology (fintech)?

This year, we’ll launch fintech services, leveraging our government partnership for e-government payment solutions and expanding our financial services offerings. We are keen on leveraging the digital ecosystem by integrating telecom systems with FinTech, e-commerce, e-health, and e-education platforms.

The investment in mobile money has a significant ripple effect on Ugandans and reshapes how the sector is perceived. It allows users to conveniently pay for services from the comfort of their own homes, thus reducing the need for visits to physical service centres—a change we aim to promote among Ugandans.

 What is the primary focus for the next 12 months?

Our primary focus will be on enhancing our telecom network to remain competitive. We’ve seen significant returns from other providers, and a strong network is crucial for customer satisfaction. Currently, our mobile service works well but lacks extensive coverage, with only 437 sites compared to our competitors’ 5,000. This results in service gaps outside central areas like Kampala. To address this, a network revamp is essential. With improved coverage, we can provide seamless connectivity and establish a strong market presence.

Nokia and AWS Introduce First Agentic AI-Powered 5G Network Slicing with du and Orange at MWC 2026

Nokia and AWS Introduce First Agentic AI-Powered 5G Network Slicing with du and Orange at MWC 2026

Nokia and Amazon Web Services (AWS) have announced a collaboration to deploy the first agentic AI-driven 5G-Advanced network slicing solution in the live networks of du and Orange, presented at Mobile World Congress 2026 (Nokia Press Release, 2026). The breakthrough aims to make 5G networks more intelligent, flexible, and responsive to real-world events.

From Static Slices to Intelligent Networks

Network slicing traditionally divides a 5G network into multiple virtual segments, each designed for a particular application, such as industrial IoT, streaming, or enterprise communications (Nokia Press Release, 2026). Previously, these slices were manually configured and required operator intervention, which made them slow to react to sudden surges in demand, like large concerts, sports events, or emergencies (Rao, AWS, 2026).

According to Pallavi Mahajan, Chief Technology and AI Officer at Nokia, the new solution uses agentic AI to automatically analyse data from traffic, events, maps, locations, and weather, adjusting the network in real time to deliver optimal service (Mahajan, 2026). She explained, “By combining Nokia’s advanced network slicing capabilities with agentic AI, we are enabling operators to deliver premium, intent-based services that adapt dynamically to real-world conditions.”

How It Works

The technology integrates Nokia 5G AirScale base stations, MantaRay SMO, and AI modules with AWS Amazon Bedrock, which provides the foundation models and computing infrastructure to run AI-driven network operations (Nokia Press Release, 2026). The AI modules operate in multiple modes—including autonomous, on-demand, scheduled, or chatbot-guided—allowing operators to control network slices flexibly and efficiently (Mahajan, 2026).

Amir Rao, Global Director at AWS, added that this approach allows networks to respond intelligently to real-world conditions: “By integrating agentic AI through Amazon Bedrock, operators can now deliver context-aware network slices that react dynamically, turning slicing into a true business enabler” (Rao, 2026).

Practical Applications

  1. Enterprise and Industrial Networks – The AI continuously monitors network performance indicators such as latency and bitrate and adjusts slices across campuses, business parks, and city areas. This ensures that critical systems—like factories, hospitals, or IoT infrastructure—remain fully operational even under heavy load (Nokia Press Release, 2026). In the past, manual adjustments caused delays and service interruptions.

  2. Emergency and On-Demand Slicing – During crises, AI-powered slices prioritise network access for first responders while maintaining quality for high-demand users, such as gamers and streaming customers (Rao, 2026). Previously, emergency traffic often caused congestion and degraded performance.

  3. Large Event Optimisation – The AI anticipates network demand for stadiums, concerts, and conferences, allocating capacity for VIP users, broadcasting teams, payment systems, and operational staff (Nokia Press Release, 2026). Earlier methods relied on pre-planned resource allocation, which often resulted in over- or under-provisioned networks.

Key Technology Features

  • Edge Slicing: Moves applications closer to end users to reduce latency and improve cloud performance (Nokia Press Release, 2026).

  • Amazon EKS Hybrid Nodes: Enables deployment of AI agents and network workloads across both on-premises and cloud infrastructure with unified Kubernetes management (Nokia Press Release, 2026).

  • Agentic AI Modules: Leverage multiple sources of open internet data—including events, timetables, traffic, maps, and weather—to continuously optimise network slices in real time (Mahajan, 2026).

Why This Matters

This innovation represents a transition from static, pre-planned 5G networks to AI-native networks capable of self-managing, predicting, and adapting. For consumers, this means smoother connectivity during major events or emergencies. Enterprises benefit from reliable operation for mission-critical applications, while telecom operators gain the ability to offer premium, differentiated services that automatically respond to customer needs (Rao, 2026; Mahajan, 2026).

Arthur Mukembo Discusses Overcoming Barriers for Innovators at Innovation Village

Arthur Mukembo Discusses Overcoming Barriers for Innovators at Innovation Village

World Business Journal talks to Arthur Mukembo, Lead of Future Lab at the Innovation Village, about creating essential infrastructure for innovation by aiding access to technology, research, skill-building & capital; the challenges that hinder the growth of innovation ecosystems; and outcomes enabled by the organisation.

How do Innovation Village, Motiv, and Future Lab intersect?

The ecosystems converge around shared needs but diverge in their specific requirements. The creative and cultural sectors have unique demands, unlike the technology sector.

Our focus at Innovation Village Hub, Motiv, and Future Lab revolves around 4 key areas:

First, we provide essential infrastructure for innovators, like access to community spaces and skill-building programmes, among others.

The Empower pillar is bringing together stakeholders to spark and sustain innovation.

The Build component collaborates with ecosystem players to develop impactful ventures. Initiatives like Future Lab and Motiv focus on building capacities in technology and creative industries. 

Access to capital is facilitated through extensive networks to support ventures at all growth stages.

Our newest initiative, 97 Capital, which will be launched this year, is tailored to provide necessary financial support across all pillars.

To date, we have created over 360,000 jobs for young people, supported 25,000 entrepreneurs, and collaborated with more than 1,000 industry leaders, facilitating the development of new companies and innovative solutions locally and globally.

How do you connect innovators with capital?

We connect African innovators with capital through grants, equity investors, and strategic debt options. Our initiatives offer up to $50,000 in funding, along with additional software credits, to help tech entrepreneurs reduce cloud costs and achieve key milestones. Partnering with the Kampala Angel Investor Network, we foster a dynamic investment community to attract venture capital and collaborate with strategic debt partners to secure concessional capital.

What challenges hinder the growth of innovation ecosystems in Uganda?

Bridging the gap between youthful energy and mature market understanding remains crucial. Young entrepreneurs bring fresh perspectives and enthusiasm but may lack the experience necessary to navigate complex market dynamics.

Mentorship programmes, networking opportunities, and partnerships with experienced industry players can create a more balanced approach that fosters innovation that not only excites but also endures.

Funzo’s Robert Byaruhanga on Uganda’s Coffee Shift and the Move Toward Value Addition

0

Funzo’s Robert Byaruhanga on Uganda’s Coffee Shift and the Move Toward Value Addition

 

World Business Journal talks to Robert Byaruhanga, Managing Director of Funzo, about working closely with farmers to ensure ethical coffee production practices, the growth in export volume to date, the impact of the EU Deforestation Regulation, and the shift towards value addition through an investment in a state-of-the-art instant coffee plant made at their Namawer facility.

What is the primary mission of Funzo, and what is your yearly coffee export volume?

Funzo, which means “learning/lessons”, embodies our mission to foster education and growth in our community. Founded in 2019, we collaborate with over 450 coffee farmers on the slopes of Mt. Elgon in Bulambuli, Manafwa and Kapchorwa, as well as Mubende in the central region.

Our commitment to responsible sourcing, sustainability and quality is demonstrated by our Fair Trade certification, which ensures that our farmers receive fair compensation while promoting ethical coffee production practices. We work closely with these farmers to improve their skills in climate-smart farming techniques and effective processing methods.

The coffee export volume has experienced significant growth, increasing from 640 tonnes in 2019 to over 5,000 tonnes today.

How will the EU Deforestation Regulation, effective December 31, 2025, impact the coffee sector and your company’s operations?

The European Union is a key destination for Uganda’s coffee, accounting for 67% of exports. The EUDR’s impact extends beyond Europe, requiring all Ugandan coffee to be compliant, as many international buyers re-export to the EU. The Government of Uganda, in partnership with the Uganda Coffee Federation (UCF), has formed a National Task Force on EUDR to ensure sector compliance.

Preliminary data indicate that we have a larger number of coffee farmers than we initially planned for, highlighting growth potential and strengthening our capacity to make informed decisions that reflect the realities on the ground.

 

Are there any plans underway to expand into value-added coffee products instead of solely exporting raw beans?

Yes, we are expanding into the value-added segment as part of our strategic growth objectives. 

We are investing $120M to develop cutting-edge infrastructure and machinery at our Namanve facility, which will include a state-of-the-art instant coffee plant. This expansion will enable us to produce high-quality, value-added coffee products for both local and international markets.

We believe that by adding value, we can transform our rich coffee heritage into a thriving future for all stakeholders involved.



New EU Regulations Prohibit Unsold Clothing Destruction, Prompting Industry to Rethink Stock Management

New EU Regulations Prohibit Unsold Clothing Destruction, Prompting Industry to Rethink Stock Management

 

New rules under the Ecodesign for Sustainable Products Regulation will require companies to report unsold stock and explore alternatives such as resale, donation, or recycling, with compliance for large firms from July 2026.

BRUSSELS – The European Commission has adopted new regulations aimed at ending the destruction of unsold clothing, footwear, and accessories, a practice that generates significant waste and carbon emissions in Europe. The measures, part of the Ecodesign for Sustainable Products Regulation (ESPR), will take effect for large companies on 19 July 2026, according to the Commission.

Each year, between 4% and 9% of unsold textiles in Europe are discarded before reaching consumers, producing an estimated 5.6 million tons of CO₂—roughly equal to Sweden’s total annual emissions in 2021.

Under the new rules, companies must report unsold products they dispose of and are prohibited from destroying apparel, footwear, and accessories except under narrowly defined circumstances, such as safety hazards or product damage. National authorities will be responsible for monitoring compliance.

An Implementing Act establishes a standardised reporting format, which takes effect in February 2027 for large companies. Medium-sized firms are required to comply with both the destruction ban and reporting rules in 2030.

Rather than destroying stock, retailers are encouraged to explore alternatives such as resale, remanufacturing, donation, or reuse. Jessika Roswall, European Commissioner for Environment, Water Resilience, and a Competitive Circular Economy, said the measures are essential for sustainable practices in the textile sector. “The textile sector is leading the way in sustainability, but there are still challenges. These new measures will help businesses move toward circular practices, increase competitiveness, and reduce dependencies,” she said.

The problem is substantial: France destroys roughly €630 million worth of unsold products each year, while Germany discards nearly 20 million returned items annually. Online shopping has contributed to the growth of this trend.

According to the Commission, the ESPR is designed to make products in the EU market more durable, reusable, and recyclable, while also promoting efficiency and reducing environmental impact. By establishing a clear compliance timeline—with large companies starting the destruction ban in July 2026, reporting in February 2027, and medium-sized companies following in 2030—the regulations are expected to challenge current stock management practices while creating opportunities for companies to adopt circular business models.


President Museveni on Uganda’s Oil Sector, Investment Opportunities and Economic Strategy

President Museveni on Uganda’s Oil Sector, Investment Opportunities and Economic Strategy

World Business Journal talks to Ugandan President H.E. Yoweri Kaguta Museveni about the country’s investment climate, including opportunities for investors, the timelines and economic impact of the oil and gas sector, and advancements in agricultural productivity. We also explore strategies for improving market access and the dynamics of the internal market as purchasing power among the population rises.

With Uganda being recognised as the best investment destination at the AIM Congress 2024 and achieving a record all-time high of $3.034B in foreign direct investment for the financial year 2023/2024, what strategic initiatives is your administration implementing to further improve its attractiveness to foreign investors?

Investors are looking to make profits, and several key factors are essential for achieving this goal: peace and raw materials from agriculture, minerals, forests, and fresh water, all of which we have in plenty in Uganda.

To support growth, we acknowledge the importance of strong utilities, including electricity, roads, and low transportation costs. The ongoing development of the Standard Gauge Railway (SGR) aims to further reduce transportation expenses and improve logistics efficiency. Now that UEDCL has assumed the operation of electricity distribution from Umeme, we want to ensure improved service delivery, and our objective is to reduce electricity costs to 5 cents per kilowatt-hour.

Financial accessibility is another critical aspect. The Uganda Development Bank (UDB) is working to make financing more affordable for local businesses, while foreign investors come with their own resources, often at lower interest rates due to their access to international capital.

Market access is essential for selling products. Uganda’s strategic position provides entry to the East African Community (EAC), the African Continental Free Trade Area (AfCFTA), COMESA (Common Market for Eastern and Southern Africa), as well as Europe, the USA, the Middle East, China, and others.

We are focusing on four key sectors for investment: agro-industrialisation, tourism, mineral development, and science and technology innovation (ATMS) to accelerate growth. Our goal is to expand the economy from $50B to $500B by 2040.

As the nation progresses towards oil production, could you please update us on the current status of the anticipated first oil production? 

We project the commencement of oil production by 2026 or early 2027. Should any delays arise, they are not expected to occur more than two years from now. Significant progress is being made, with the Final Investment Decision (FID) secured for the refinery, active developments underway for the East African Crude Oil Pipeline (EACOP), and ongoing oilfield exploration initiatives.

Without oil, our economy has experienced robust growth rates of 6–7%. Once oil production starts, we anticipate double-digit growth, driven not only by the revenues generated from the oil and gas sector but also by the introduction of new raw materials, such as gas and petrochemicals, which will further invigorate the economy.

The financial resources generated from the oil sector will be strategically allocated to critical infrastructure projects, including electricity, railways, and advancements in science and education. In addition, a portion of these funds will be invested in a sovereign wealth fund to ensure sustainable wealth creation and financial stability for the future.

What do you have to say to organisations that have concerns about the environmental impacts of oil and gas exploration?

While some NGOs may hold misconceptions about the oil and gas sector, our industry has made major advancements regarding environmental stewardship. For instance, the new refinery project is engineered to eliminate gas flaring, a common practice that can release harmful emissions into the atmosphere. Instead, we will capture and utilise all associated gas, converting it into a valuable resource for energy production and reducing greenhouse gas emissions.

With agriculture being the backbone of Uganda’s economy, what initiatives are in place to support farmers and increase agricultural productivity?

As the economy expands, the agriculture sector is poised to become more productive and increasingly integrated with manufacturing and services. Our country is fortunate to possess fertile land, offering a wealth of investment opportunities across a diverse range of crops. 

One example is the floriculture sector, where we have identified a significant market demand for flowers. As we strengthen our connections with the global marketplace, we acquire helpful information about consumer needs and high-value products.

For instance, there is a growing demand for macadamia nuts, cashew nuts, avocados, and jackfruits. By focusing on these in-demand crops, we can better align our agricultural output with market requirements, driving growth and profitability in the sector.

With nearly 9,000 factories now operational, how is Uganda improving market access?

There are three key directions for our market access strategy. First, we have the East African Community (EAC) market, which is accessible, and the Western and Northern African markets, which can be reached by air or sea. 

The second market includes the Middle East, Russia, China, the European Union, and the United States, among others. 

Finally, we have our internal market, which is still growing. Many people currently do not have enough money in their pockets, resulting in low purchasing power. By establishing new factories and promoting commercial agriculture, we are creating more jobs. When people are employed and have money in their pockets, it contributes to a better quality of life for our citizens and facilitates their integration into the money economy.

I can give you an example from the dairy industry. We currently produce 5.4 billion litres of milk, but the internal market is only able to absorb around 800 million litres. This process creates an artificial surplus, as the population is under-consuming milk. According to the World Health Organisation (WHO), each person needs 210 litres of milk per year. Based on our population, this means we actually require more than 9 billion litres annually. Therefore, our current production is insufficient to meet the needs of the internal market, especially as purchasing power increases.

China Expands Foreign Investment Catalogue to Attract Capital in Key Growth Sectors

China Expands Foreign Investment Catalogue to Attract Capital in Key Growth Sectors

China’s government has formally implemented the 2025 edition of its Catalogue of Encouraged Industries for Foreign Investment, which took effect on February 1, 2026, replacing the 2022 version. According to the National Development and Reform Commission (NDRC) and the Ministry of Commerce (MOFCOM), the updated catalogue is designed to guide foreign investment toward high‑value sectors and emerging regions, while providing policy support and practical incentives for investors.

The catalogue lists 1,679 encouraged industries, including a net increase of 205 new items and 303 revisions compared with the previous edition. It is divided into a national list and a regional list, the latter targeting central, western, and northeastern China, as well as Hainan Province. The move reflects China’s strategy to promote industrial upgrading, attract high‑tech and modern service investment, and support balanced regional development.

Key sectors highlighted in the 2025 catalogue include advanced manufacturing — such as high-end medical equipment, robotics components, and smart energy systems — modern services including business and technical services, scientific research, and emerging service consumption, and green industries focused on energy conservation and environmental protection. Projects listed in the catalogue are eligible for preferential measures, such as tariff exemptions on imported equipment, priority access to land, and tax incentives for reinvested profits.

Government officials have emphasised that the updated catalogue is part of a broader effort to stabilise foreign direct investment and enhance China’s economic openness. By signaling which sectors and regions are prioritised, the authorities aim to give foreign investors greater certainty and support long-term investment decisions. Analysts say the update underscores China’s intent to maintain a competitive investment environment and strengthen integration into global supply chains, particularly in technology-intensive and high-value industries.

The revisions are expected to particularly benefit multinational firms in advanced manufacturing and technology, companies providing modern services, and investors targeting regions outside the traditional coastal hubs. For these investors, the catalogue provides both regulatory clarity and practical advantages, making China a more attractive destination for strategic, long-term investment

Centenary Technology Services Expands ICT Infrastructure with New Tier 3 Data Centre

Centenary Technology Services Expands ICT Infrastructure with New Tier 3 Data Centre

World Business Journal talks to Peter Kahiigi, CTO at Centenary Technology Services, about the company’s ICT expertise and strategic focus, its role in developing the country’s Digital Transformation Roadmap, and the Tier 3 data centre in Masaka, scheduled to be opened soon.

What services does Centenary Technology Services (Cente-Tech) offer?

Centenary Technology Services is the technology arm of the Centenary Group, which also includes Centenary Bank Uganda, Centenary Bank Malawi, Centenary Property Services, and Centenary Foundation.

With over 150 years of combined in-house ICT technical experience, we provide a wide range of services to a diverse ecosystem that extends beyond our group subsidiaries. Our clientele includes 3,388 schools, 264 hospitals, 219 institutions, 3.5 million customers, 12,000 savings and cooperative societies (SACCOs), and 46,000 village savings and loans associations (VSLAs) throughout Uganda.

We serve both the private and public sectors at local, regional, and global levels, leveraging our expertise to tackle industry-defining challenges. Our key areas of focus include digital transformation, cybersecurity strategy formulation, marketing innovation, organisational development, and advanced analytics.

As part of our growth strategy, the Centenary Group aims to expand its operations into the insurance sector, fund management, and investment services, while also establishing more banking subsidiaries throughout the region.

Given your involvement in developing Uganda’s Digital Transformation Roadmap, what role do you currently play in its implementation phase?

Having collaborated with the Government of Uganda to develop the roadmap, we are now actively involved in implementing it across all pillars. This includes building digital infrastructure and services that reach underserved communities, as well as fostering innovations and entrepreneurship.

For example, in the area of digital skills development, we are collaborating with the MTN Foundation to improve the digital competencies of over 11,000 individuals, including market vendors and teachers. Our goal is to help market vendors leverage technology to improve outreach and sales, while empowering teachers to facilitate online education delivery.

 What is the anticipated completion date for the Tier 3 data centre?

Our Tier 3 data centre in Masaka, located 130 km from the city, is progressing well and is scheduled to open soon. This facility will serve as a secure data hosting centre, supporting local and regional businesses and strengthening the digital economy.

This facility will serve as a secure data hosting centre, supporting local and regional businesses and strengthening the digital economy. It will also offer disaster recovery capabilities for entities in Uganda, Tanzania, Rwanda, and Eastern Congo. The four-storey building is designed with sustainability at its core, featuring solar energy usage, water harvesting systems, efficient cooling technologies, and reduced power consumption.